Refund policy
We have a strict no-refund policy on all orders. However, we understand that unexpected things happen. If you need to reschedule your order, you may do so up to one week before your scheduled fulfillment time. Alternatively, we can issue a Meat & Graze gift card. Orders scheduled for fulfillment within 7 days cannot be rescheduled or refunded as a gift card. Email us at hello@meatandgrazenc.com or call us at 919.797.2858 for assistance. Please allow 3-7 business days for gift card processing.
Quality Guarantee & Resolution Process
Because our artisan grazes are bespoke and perishable, we maintain a strict no-refund policy. However, your satisfaction is our priority. If we miss the mark, we want to make it right. Please report any issues with order accuracy, missing items, or presentation to hello@meatandgrazenc.com within 24 hours of delivery. Please include a relevant photo(s). To ensure a fast resolution, customers agree to contact us directly to resolve any order concerns before initiating a dispute or chargeback with their financial institution.
While premium quality is guaranteed, individual styling, cuts, and visual layouts will vary from marketing photography. Additionally, specific ingredients and accompaniments are subject to availability for all grazes. We will happily try to source requested items, but we CANNOT guarantee the availability of specific ingredients.