Refund policy

Order Cancellations & Modification Timelines

We have a strict no-refund policy on all orders. We recognize, however, that unforeseen scheduling conflicts can arise. If you need to reschedule, modifications are fully permitted up to one week (7 days) prior to your designated fulfillment block. For adjustments within this 7-day cutoff, you may choose one of the following paths: 

  • Event Rescheduling: Move your booking to an alternative open date and time on our calendar.
  • Store Credit: Receive a digital Meat & Graze gift card (please allow an administrative processing window of 3 to 7 business days for gift card issuance).

Firm Restriction: Bookings falling within 7 days of their scheduled fulfillment time are locked into our production pipeline. These reservations are strictly ineligible for rescheduling, cancellations, or store credit conversions.

For immediate modification assistance, please connect with us via email at hello@meatandgrazenc.com or reach our team by phone at 919.797.2858.


Excellence Commitment & Resolution Protocol

While premium ingredient benchmarks are fully guaranteed, our products are curated, bespoke selections. Individual artistic styling, cheese/charcuterie cuts, and structural arrangements will naturally differ from our catalog and marketing photography. Furthermore, seasonal accompaniments and component ingredients depend heavily on supply availability. While we make every attempt to fulfill custom product requests, specific structural components cannot be guaranteed.

Your satisfaction remains our primary focus. If our efforts fail to meet your expectations, we are committed to finding a fair solution. Please follow our resolution protocol: 
  • Reporting Window: Please report any order inaccuracies, missing elements, or presentation concerns to hello@meatandgrazenc.com within 24 hours of delivery.
  • Required Documentation: All submissions must include clear, relevant photographs of the arrangement to secure a fast evaluation.
  • Dispute Agreement: To guarantee an immediate and mutually beneficial solution, clients agree to contact Meat & Graze directly to address order concerns prior to initiating a dispute or chargeback action with their financial institution.